Return & Refund Policy

Return & Refund Policy

Customer satisfaction is important to us. Please read our return policy carefully before placing an order.

Video Requirement

To be eligible for any return, replacement, or damage claim, customers must record a continuous unboxing video before opening the courier package.

Claims submitted without a valid unboxing video may not be accepted.

Eligible Return Cases

Returns may be accepted if:

• Product arrives damaged.
• Wrong product is delivered.
• Product has a manufacturing defect.

Refund Conditions

Refunds will only be processed after:

1. The returned product is received by our team.
2. The product is inspected and verified.
3. The product is found to be:
   • Unused
   • Undamaged
   • In proper resellable condition
   • Returned with original packaging and accessories

Non-Returnable Situations

Returns will not be accepted if:

• The product has been used.
• The product is damaged due to customer misuse.
• The customer fails to provide an unboxing video.
• The product is returned in poor condition.

Refund Timeline

Once approved, refunds will be processed within 5–7 business days to the original payment method.